TERMS & CONDITIONS

A LEGAL DISCLAIMER

Napoletano Pizza FZCO is a licensed business based in Dubai, UAE.
2. Ordering
We operate a pizza restaurant offering dine-in, takeaway, and online ordering.
Orders can be placed online through our website or by phone.
Once confirmed, orders cannot be changed or cancelled unless approved by us.
We reserve the right to refuse or cancel any order for reasons including stock availability, payment issues, or suspected fraud.
3. Pricing & Payment
All prices are listed in AED and include applicable taxes.
Payment must be made via the available online payment methods at checkout.
In case of pricing errors, we reserve the right to correct them and offer you the choice to proceed or cancel.
4. Delivery
Delivery is available to select areas in Dubai.
We aim to deliver within the estimated time, but delays may occur due to traffic, weather, or other factors.
Customers must be available to receive the order. Failed deliveries due to incorrect information or unavailability may not be refunded.
5. Refunds
Our Refund Policy applies. Please refer to it for details on missing, incorrect, or unsatisfactory items.
6. Use of Website
You agree not to misuse our website, including attempts to hack, spam, or manipulate orders.
We are not responsible for third-party websites or payment gateways linked from our site.
7. Limitation of Liability
We are not liable for any indirect or consequential losses. Our maximum liability for any claim related to an order is limited to the amount paid for that order.
8. Governing Law
These terms are governed by the laws of the United Arab Emirates. Any disputes shall be handled through the UAE legal system.