Refund Policy
At Napoletano Pizza FZCO, customer satisfaction is important to us. We aim to deliver every order fresh, accurate, and on time. If something goes wrong, we’ll do our best to make it right.
1. Incorrect or Missing Items
If your order is incorrect, incomplete, or missing items, please contact us immediately at [Insert Phone Number] or [Insert Email].
We will either:
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Redeliver the correct item(s), or
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Issue a refund or store credit, based on the situation.
2. Quality Issues
If you're not satisfied with the quality of your food, please notify us within 30 minutes of receiving your order.
We may:
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Replace the item, or
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Offer a refund or store credit at our discretion.
3. Change of Mind or Late Cancellation
Orders cannot be refunded once food preparation has started. If you cancel before preparation begins, we’ll issue a full refund.
4. Refund Method
Refunds are processed via the original payment method and may take 5–10 business days to appear in your account.
5. Contact Us
For any refund-related issues, reach out to: